Privacy Policy
Last updated: 14 November 2026
This policy explains how HylaCore ("we", "us") handles personal information when you visit this website, contact us or use our services.
1. Information we collect
- Contact information you give us, such as your name, email address, company and the content of your messages.
- Engagement information needed to deliver services, such as project requirements and any data or materials you choose to share.
- Billing information such as billing name, address and payment status. Card details are collected and processed directly by our payment processor; we never receive or store full card numbers.
- Technical information such as IP address and browser type, which our hosting provider may log to deliver and secure the website.
2. How we use it
- To respond to enquiries and provide quotes.
- To deliver, support and invoice for our services.
- To keep the website and our services secure.
- To meet legal, tax and accounting obligations.
We do not sell personal information, and we do not use client data to train AI models for other parties.
3. Cookies and tracking
This website does not use advertising or analytics cookies. Fonts are loaded from Google Fonts, and the site is served through a content delivery network, both of which may process your IP address to deliver content.
4. Sharing
We share personal information only with service providers that help us operate — such as hosting, email, payment processing and, where a project requires it, AI model and cloud providers — and only as needed for those purposes, or where the law requires it.
5. Retention and security
We keep personal information only for as long as needed for the purposes above or as required by law, and we apply reasonable technical and organisational measures to protect it. No method of transmission or storage is completely secure.
6. International transfers
Our service providers may process information in countries other than your own. Where this happens we take reasonable steps to ensure it is protected.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, or to object to its use. To make a request, email us at the address below and we will respond within a reasonable time.
8. Children
Our website and services are intended for businesses and adults, and we do not knowingly collect information from children.
9. Changes
We may update this policy from time to time. The current version is always published on this page.