Refund & Cancellation Policy

Last updated: 14 November 2026

We want you to be confident working with HylaCore. This policy explains how cancellations and refunds work for our services, which are delivered digitally.

1. Consulting sessions

• Cancel or reschedule at least 24 hours before the session for a full refund or a new time.
• Sessions cancelled with less than 24 hours' notice, or missed, are not refundable, but we will try to reschedule once as a courtesy.

2. Fixed-scope projects

• You may cancel a project at any time by email.
• Payments for milestones where work has not yet started are refunded in full.
• Payments for milestones that are in progress are refunded in proportion to the work not yet performed.
• Payments for milestones that have been completed and delivered are not refundable.

3. Monthly retainers

• Cancel at any time; the cancellation takes effect at the end of the current billing period and you will not be charged again.
• Fees for the current billing period are not refunded, except where we have been unable to provide the service.

4. If something is not right

If a deliverable does not match the agreed scope, tell us within 14 days of delivery. We will correct it at no extra cost. If we cannot correct it within a reasonable time, we will refund the fee for that deliverable.

5. How to request a cancellation or refund

Email with your name, the invoice or project reference, and a short description of the request. We reply within two business days.

6. How refunds are paid

Approved refunds are returned to the original payment method. They are normally issued within 5–10 business days; your bank or card issuer may take additional time to show the credit.

7. Your legal rights

Nothing in this policy affects rights you have under consumer protection laws that apply to you.