Terms of Service
Last updated: 14 November 2026
These Terms of Service ("Terms") apply to this website and to the services provided by HylaCore ("HylaCore", "we", "us"). By using the website or engaging our services you agree to these Terms.
1. Our services
HylaCore provides professional services related to artificial intelligence, including consulting and advisory, the design and development of custom AI software, agents and automation, data and knowledge systems, training, and the ongoing operation and support of those systems. Services are delivered digitally and remotely.
2. Quotes and agreements
Each engagement is based on a written quote or proposal describing the scope, deliverables, timeline and price. An engagement begins when you accept the quote in writing. Where a signed agreement or statement of work conflicts with these Terms, that agreement prevails.
3. Fees and payment
- Prices are stated in the quote or invoice, in the currency shown there, and exclude applicable taxes unless stated otherwise.
- Fixed-scope projects are billed by milestone. Consulting sessions are billed in advance. Retainers are billed monthly in advance.
- Payments are made online by credit or debit card, or by another method stated on the invoice, through a third-party payment processor. We do not receive or store your full card details.
- Invoices are due on the date shown. We may pause work on overdue accounts.
4. Cancellations and refunds
Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.
5. Your responsibilities
You agree to provide accurate information, timely feedback and the access reasonably needed to deliver the services, and to ensure you have the right to share any data, content or systems you provide to us. You must not ask us to build or operate anything unlawful, deceptive or harmful.
6. Intellectual property
Once the related invoices are paid in full, you own the deliverables created specifically for you. We keep ownership of our pre-existing tools, methods, know-how and reusable components, and grant you a perpetual, non-exclusive licence to use them as part of the deliverables. Third-party software, models and services remain subject to their own licences and terms.
7. Confidentiality
Each party will keep the other's non-public information confidential and use it only to carry out the engagement. This obligation continues after the engagement ends.
8. AI-specific notice
AI systems can produce inaccurate, incomplete or unexpected output. Deliverables are tools to support your decisions; you remain responsible for reviewing output before relying on it, particularly for legal, financial, medical or safety-related matters.
9. Warranties and liability
We provide our services with reasonable skill and care. Except as stated in these Terms, and to the extent permitted by law, the services and this website are provided "as is" without further warranties. To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profits, revenue or data, and our total liability for any engagement is limited to the fees you paid us for that engagement in the twelve months before the claim. Nothing in these Terms limits rights that cannot lawfully be limited.
10. Ending an engagement
Either party may end an engagement by written notice if the other materially breaches these Terms and does not remedy the breach within 14 days of being asked to. Fees for work performed up to the end date remain payable.
11. Website use
The content of this website is for general information. You may not misuse the website, attempt to gain unauthorised access to it, or copy its content for commercial purposes without permission.
12. Changes and governing law
We may update these Terms from time to time; the version published here applies from its "last updated" date. These Terms are governed by the laws of the jurisdiction in which HylaCore is established, without affecting any mandatory consumer rights you have where you live.